FAQs

Shipping & Returns

We currently offer free standard shipping on all Canadian and US orders over $100.

Once your order is placed, our fulfillment team will process and ship the order in 2-3 business days.

Delivery times vary depending on your location. Standard shipping would typically take an estimated 3-8 days

We also offer expedited shipping at an extra charge.

YES we do.

If for any reason you don't love your bag, you may contact our costumer service within 30 days of your delivery date to request a return or exchange. All items should be unused and in original condition with tags and packaging included.

The customer is responsible for the cost of return shipping. Any shipping fees paid at the time of purchase will be deducted from the final refund.

The customer is also responsible for any duties, customs or taxes involved with this shipment.

We currently do not accept returns on International shipping outside of Canada and USA.

Product

LOPALU bags are made with top grade PU (Vegan) leather with highest attention to details and quality.

This material is very durable and easy to care for. You can easily clean the bag with a damp soft cloth.

To ensure long lasting quality of your bag avoid contact with alcohol and sanitizer and extended exposure to sun. We recommend storing the bag in the dust bag that we provided.

At LOPALU our top priority is quality and we take pride in crearting premium products with durable materials.

To provide you with in an absulate peace of mind, our bags come with a 120 day limited warranty that covers hardware and manufacturer defects.

Please note that our warranty does not cover accidents, stains, scratches, wear and tear, and cracking and peeling of the vegan leather.